Privacy policy

PLEASE READ THIS PRIVACY STATEMENT CAREFULLY BEFORE USING THIS WEBSITE.

1. Esperanza Carmel LLC’s Commitment to your Privacy

Esperanza Carmel LLC respects your privacy and your desire to understand how your information will be handled and used. This policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of the luxury service we aim to provide. Esperanza Carmel LLC will ensure that all information protection and customer legislation standards are met when handling any of your personal information.

References in this Privacy Policy to “we”, “us” and “Esperanza Carmel” are to Esperanza Carmel LLC’s (company number 201513310097), registered office 300 CORPORATE POINTE STE 410 CULVER CITY CA 90230.

2. What information do we collect and how do we use it?

When you engage in our company we may collect as necessary information to ensure that we can fulfil your enquiry. The following are examples of information we collect from you:

Name
Email address
Postal address
Telephone and/or fax number
Date of birth
Demographic information
Payment information (such as a credit card) and bank account details
Passport information
Visa information
Employment and salary information
Future communication preferences
Telephone number and recordings when you call our offices.

The following are examples of how we may use the information we collect:

Answer your questions or respond to your requests
Develop new services
Enrol you in programs or offers that you request
Fulfilling your request for a chosen service
Create and manage your account
Process payment for purchases or other services
Protect against or identify possible fraudulent transactions
Telephone you or send you email and/or postal messages with information about Esperanza Carmel LLC’s products and other content we believe to be of interest to you
Develop and provide Marketing tailored to your interests
Allow you to participate in social sharing on our websites.

3. Managing your Marketing Preferences

At any point that you interact with us, you may be given the opportunity to opt-in to receive Esperanza Carmel LLC’s marketing communications. Esperanza Carmel LLC’s will only send you marketing communications where you have consented to receive them. To ensure that you are still happy to hear from us we will check back every two years.

If you have opted in to receive marketing communications from us you can manage your preferences by either coming into one of our offices, emailing contact@esperanzacarmel.com (quoting “Marketing Communications”), or by clicking on the unsubscribe link in the footer of any marketing emails that you receive from us. It can take up to four weeks for your preferences to be registered on our system, so you may still receive communications from us during this period.

4. Using Esperanza Carmel LLC’s Website

When you visit esperanzacarmel.com we collect information about your device to ensure we can continue to drive innovation and usability to improve your online experience. Information can be collected through your IP address or through cookies placed on your device. Some cookies are needed for the proper functioning of the website. Other cookies are used for analytical purposes such as Google Analytics which help us understand how and when you first visited our site, the frequency of your visits and the duration of time spent on our site. For more information about how Esperanza Carmel LLC’s uses cookies, please refer to our Cookie Policy.

5. CCTV

To ensure your safety and for the prevention and detection of Crime, CCTV may be in operation at any office we have. Please be aware that if we request to provide CCTV images of you or any other personal information relating to you by the police or any other regulatory or government authority investigation suspected illegal activities, we may be obliged to do so.

6. How can you manage the information we hold about you?

Should you wish to know more about what information we hold about you including making changes to, or requesting the deletion of, information that we hold about you, you are also entitled by law to make a data subject request. You can make a request by emailing us at: contact@esperanzacarmel.com

Please note that we may need to exclude certain information as part of your request, for example in order to protect the privacy of other individuals or if we are permitted to exclude the information for legal or other reasons.

7. How do we keep your information secure?

We make sure that we have information security measures in place to keep your information secure.

Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place.

We also work with a number of third parties to help us deliver an excellent service to you. We require all third parties that interact with information to undergo an Information Security Due Diligence Assessment to ensure that information is only shared where third parties have appropriate security measures in place.

We will not share your information with any third parties who might wish to market their goods and services to you unless you have provided your consent Esperanza Carmel LLC does not routinely share information outside of the European Economic Area (EEA) or the United States of America. If it is necessary we will only do so with the relevant protection in line with data Protection legislation requirements.

8. How long will Esperanza Carmel LLC keep my information?

Esperanza Carmel LLC is committed to keeping your personal information only for so long as is necessary or where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim. Where Esperanza Carmel LLC no longer requires information to be in a format where you can be personally identified, for example where we keep information for analytical and research purposes or transactional information, we will remove any personal details about you.

9. Contacting us

When you contact Esperanza Carmel LLC through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback. Please note if you contact Esperanza Carmel LLC by phone your call may be recorded for quality, training and security purposes. Additionally, calls may be monitored to allow Esperanza Carmel LLC to collect information for security and regulatory purposes.

10. How will I know if this Privacy Policy changes?

Should we specifically change the way in which we use your personal information or if we need to notify you about a change to the information that we hold about you, we will specifically contact you.

Any future changes to our Privacy Policy will be updated online at www.esperanzacarmel.com with the last date of update displayed below. We encourage you to periodically check this site to learn about the information that we collect use and share.